| How
do I reserve my hotel room? |
The reservation process
we have established is very simple.
After you have entered your arrival
and departure dates, you will see a
list of hotels and rates that are available
for the selected destination. From there
you can either click the "Book Now"
button to begin the reservation process
or review hotel descriptions by clicking
"Hotel Details". After selecting the
"Book Now" link you will be taken to
a "Secure Reservation Request" form.
There you will need to review the "Reservation
Information" and fill in the blanks
on the "Customer Information" and "Credit
Card" sections. You will be ask to enter
your credit card information or choose
to call or fax in the information. By
paying with a credit card over our SECURE
form, your reservation is booked immediately.
If you choose to call or fax the information,
the reservation will not be confirmed
until we have received the credit card
numbers.
|
| How do
I pay for My Reservation? |
Depending
on the individual hotel booking policy,
you may be required to pay in full
, leave a 'Booking Deposit' or pay
when you arrive at the hotel. When
booking a hotel you will see a breakdown
of the charges.
a) Full Payment: Your
credit card will be immediately charged
for the full amount.
b) Deposit: You will
be asked to leave a booking deposit(
Usually $11.00 per night). This deposit
will be deducted from the total amount
due. You will then pay the balance
upon arrival at the hotel. You WILL
NOT see a credit on your hotel bill
for the amount of the deposit. The
daily deposit amount will be deducted
by the hotel from the daily rate.
Therefore the rate reflected on your
hotel bill will be lower than the
quoted rate as the deposit you paid
has been deducted by the hotel from
the advertised rate.
c) Pay upon arrival:
You will be asked to guarantee the
reservation with a valid credit card.
You will then pay in full upon arrival
at your lodging establishment.
|
| Which
credit cards are accepted? |
Visa, MasterCard,
American Express, Diners Club and
Discover.
|
| Will the
hotel have my reservations immediately?
|
Once your reservation
is made it is sent immediately to
the hotel. Some hotel process reservations
quicker than others. Rest assured
your reservation is safe and secure
.We have blocks of rooms at all our
hotels which guarantees your booking.
It usually takes 24 hours for individual
hotel to process reservations.
|
| Is my
reservation automatically confirmed?
|
You
reservation is confirmed immediately.
You will receive an email confirmation
detailing your reservation with us.
However, no prices or availability
are guaranteed until full payment
or a deposit has been received, which
ever applies?
IMPORTANT:
YOU ARE NEVER CONFIRMED UNTIL HOTEL
HAS ISSUED THEIR CONFIRMATION NUMBER
BACK TO US! In the rare case that
the hotel should have sold out
before we could place your reservation,
we will contact you and inform you
of the sold-out and offer alternative
suggestions if available.
|
| How do
I know my reservation is confirmed?
|
We will send you a
confirmation email after you complete
your reservation. This email will
include the dates of your reservation
and the price.
|
| How do
I make changes to my reservations? |
To make changes to
your existing reservation, access
the Customer
Service link and fill out
the form.
|
| How do
I cancel the reservations I have made?
|
To cancel a reservation,
access cancellations
link and follow the instructions.
|
| What number
should I call if I'm not in the United
States? |
Our phone number for
international callers is 407-857-1054
|
| How can
I be sure that my credit card information
is secure? |
We have the utmost respect
for your privacy and security. We never
divulge any information in our fully
encrypted database account to anyone
without your consent. Once you enter
the reservations system to book a reservation,
you are automatically taken into a secure
booking engine that guarantees a safe
and smooth transaction. We are very
confident about the Internet security
provided by Netscape's Secure Sockets
Layer protocol (SSL). The security features
built into Netscape Navigator, Internet
Explorer, and AOL, protect your Internet
communications with: server authentication,
privacy using encryption, and data integrity.
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